Terms of Service

Welcome to Realestway (“the Platform”, “we”, “us”, or “our”). These Terms of Service (“Terms”) govern your access to and use of Realestway's website, mobile applications, services, and digital tools.

Realestway is an independent real estate technology platform, property discovery search engine, and listing aggregator. We connect property seekers with real estate agents, property managers, and shortlet hosts across Nigeria. We do not own, buy, sell, lease, or physically manage properties directly, nor do we act as a licensed real estate broker between transacting parties.

By accessing or registering on Realestway, you represent and warrant that:

• You are at least 18 years of age and possess the legal capacity to enter into binding legal agreements under Nigerian law.

• All registration information and inquiry details you submit are true, accurate, current, and complete.

• You will use the Platform strictly for lawful residential, commercial, or professional real estate purposes.

• You will exercise standard commercial diligence, including independently confirming property titles, physical site boundaries, and representative mandates before committing any funds.

Real estate agents, property managers, and developers posting or claiming listings on Realestway agree to:

• Only post properties for which they have a valid, direct agency agreement, owner mandate, or verified co-broker authority.

• Provide honest, accurate, and non-deceptive property descriptions, pricing, location landmarks, and authentic un-manipulated photographs.

• Immediately archive, mark as unavailable, or remove listings that have been sold, rented, or withdrawn from the market.

• Comply with all applicable statutory and state regulations, including the Lagos State Real Estate Regulatory Authority (LASRERA) Law 2021 where operating in Lagos State, and relevant consumer protection regulations.

• Refrain from deceptive bait-and-switch advertising or demanding inspection fees for properties they are not authorized to show.

While Realestway implements automated validation, deduplication, and community moderation, we make no representations or warranties regarding:

• The legal status, root of title (e.g., C of O, Governor's Consent, Gazette, or Excision), or encumbrance-free nature of any listed real estate.

• The exact current availability, rental rate, or physical condition of any advertised property.

• The professional accreditation, licensure, character, or integrity of third-party agents or representatives.

• Realestway does not collect, hold, or escrow rents, purchase deposits, legal fees, agency commissions, or caution deposits on behalf of property owners or agents.

• We are not liable for any financial losses, transaction failures, misrepresentations, fraud, disputes, or non-performance arising out of agreements between seekers and agents.

• Under no circumstances will Realestway be liable for money transferred directly to third parties off the platform.

• Seekers and agents may register using a valid telephone number, email, or Google authenticated account.

• Agents seeking “Verified Agent” status must submit Know Your Customer (KYC) documentation, including government-issued identification (National Identification Number - NIN) and business registration details.

• The “Verified” badge confirms that identity credentials were submitted and matched against national identity records; it does not constitute an insurance bond, financial guarantee, or warranty of performance by Realestway.

• You are solely responsible for maintaining the confidentiality of your login credentials and for all actions performed through your account.

Realestway provides both free access and optional paid services for real estate professionals:

• Pro Subscriptions: Agents may subscribe to Realestway Pro (monthly or annually) to unlock enhanced catalog limits, follow-up sequence templates, and business goal analytics.

• Featured Listing Slots: Agents may purchase one-time Featured Listing placements to boost property visibility in search and explore feeds for a fixed promotional duration.

• Billing & Payment Processing: All subscription and featured slot payments are processed securely via registered third-party payment gateways (e.g., Paystack). By initiating a transaction, you authorize our payment processor to charge your selected payment method.

• Recurring Subscriptions & Cancellation: Pro subscriptions renew automatically at the end of each billing cycle unless cancelled prior to the renewal date via your Agent Dashboard. Cancellations take effect at the conclusion of the current paid billing period.

• Refund Policy: All fees for Pro subscriptions and Featured listing slots are non-refundable once activated, as platform resources and ranking enhancements are provisioned immediately upon payment.

• Taxes & Regulatory Levies: Stated prices are exclusive of applicable Nigerian Value Added Tax (VAT), which will be charged where required by law.

• Enforcement: Realestway reserves the right to suspend Pro perks or delist featured properties without refund if an agent posts fraudulent listings, violates verification guidelines, or breaches these Terms.

When you upload or submit property descriptions, photographs, videos, floorplans, or logos to Realestway:

• You retain your underlying intellectual property rights in your original content.

• You grant Realestway a worldwide, perpetual, royalty-free, non-exclusive license to host, display, reproduce, adapt, index, format, and distribute that content across our platform, mobile apps, marketing channels, and social media for the purpose of promoting your listings.

• You warrant that you own or possess the requisite legal authorization and licenses to grant this permission, and that your content does not infringe on any third party's copyright, trademark, privacy, or publicity rights.

Realestway respects the intellectual property rights of content creators, property owners, and real estate professionals. Because we aggregate public property broadcasts, we maintain an expedited takedown procedure:

If you are a property owner, managing agent, or copyright holder and believe that a listing, photograph, or description on Realestway has been published without your consent or infringes your rights, please email us directly at support@realestway.com with:

• The exact URL(s) or Listing ID(s) of the contested property.

• Proof of ownership, power of attorney, or exclusive marketing mandate authorizing you to act.

• A description of the copyrighted work or unauthorized media claimed to be infringed.

• Your full legal name, business name, telephone number, and verifiable email address.

For short-term rentals and serviced apartments accessed or managed through Realestway:

• Hosts are solely responsible for ensuring their premises are safe, clean, compliant with local safety codes, and accurately depicted in photographs.

• Caution Deposits & House Rules: Caution deposits, check-in policies, damage reimbursements, and refund rules are governed by the host's agreement with the guest.

• Realestway does not inspect physical apartments, guarantee utility uptime (power, water, internet), or act as an insurer for property damage or personal injury during a stay.

You agree not to:

• Use automated spiders, crawlers, scrapers, or scripts to extract property listings, contact databases, or market analytics without explicit written consent from Realestway.

• Publish duplicate listings, spam, false pricing, phantom properties, or defamatory content.

• Harvest agent phone numbers for unsolicited bulk SMS, telemarketing, or spam communications.

• Attempt to reverse engineer, decompile, disable, or breach platform authentication, rate limiters, or security infrastructure.

Realestway reserves the right, at its sole discretion, to suspend or terminate accounts, delist properties, or ban telephone numbers immediately and without prior notice if:

• Any provision of these Terms or professional agent standards is breached.

• Substantiated complaints of fraudulent listings, fee extortion, or misrepresentation are received from property seekers or regulatory authorities.

• An agent fails identity verification or submits forged identification documents.

Realestway provides deep-links to third-party services, including direct WhatsApp chats with agents, map directions, and external websites. When you click these links, you leave the Platform and engage directly under that third party's independent terms and privacy policies. Realestway does not control, endorse, or assume responsibility for content, chats, or interactions on external services.

To the maximum extent permitted by applicable Nigerian law:

• Realestway and its officers, directors, employees, and affiliates shall not be liable for any indirect, incidental, special, punitive, or consequential damages.

• We are not liable for any loss of profits, property damage, business interruption, or personal injury resulting from your use of the platform, your reliance on listings, or transactions conducted with third-party agents.

• Our total aggregate liability for all claims arising under or related to these Terms or your use of the Platform shall not exceed the greater of the fees you paid to Realestway in the three (3) months preceding the claim or ₦25,000.

You agree to defend, indemnify, and hold harmless Realestway, its parent company, directors, officers, employees, agents, and licensors from and against any claims, liabilities, damages, losses, costs, and expenses (including reasonable legal and accounting fees) arising out of or in any way connected with:

• Your access to or use of the Platform and its services.

• Any property listing, image, text, or content you submit, publish, or transmit through Realestway.

• Your breach of any provision of these Terms of Service or applicable law.

• Your negotiations, contracts, inspections, disputes, or transactions with any other user, buyer, tenant, landlord, or real estate agent.

We may revise these Terms of Service from time to time to reflect operational, legal, or regulatory enhancements. Material changes will be indicated with an updated “Last Updated” date at the top of this page. Your continued use of Realestway after revised Terms are posted constitutes your binding acceptance of the updated terms.

These Terms of Service, and any disputes, controversies, or claims arising out of or in connection with them, their breach, termination, or validity, shall be governed by and construed in accordance with the laws of the Federal Republic of Nigeria, without giving effect to any conflict of law principles.

Any legal suit, action, proceeding, or dispute arising out of or related to these Terms or the Platform shall be submitted to the exclusive jurisdiction of the state or federal courts situated in Lagos State, Nigeria.

If you have questions, notices, or legal inquiries regarding these Terms of Service, please contact our legal and support team: