Legal
Privacy Policy
How we collect, use, and protect your information when you use Realestway.
Introduction
This Privacy Policy explains how we collect, use, and protect your information when you use our platform.
Our platform provides a property discovery service, aggregating listings and connecting users with property agents. We do not facilitate or process property transactions directly.
Information We Collect
a. Information You Provide
When you use our platform, we may collect:
Name
Phone number
Email address
WhatsApp number
Account login details (if registered)
Identity Verification Data: National Identification Number (NIN) for agents undergoing verification
b. Automatically Collected Information
We may automatically collect:
Device information (browser, OS, device type)
Location data (with your permission)
Usage data (searches, viewed listings, interactions)
Anonymous identifiers (e.g., anonId stored on your device)
c. Third-Party Property Sources
Some property listings on our platform are aggregated from third-party sources (e.g., WhatsApp-based property networks) to provide a broader selection for users. These listings are clearly identified, and we only collect:
Listing agent name or handle
Contact phone number or WhatsApp link
Property images and descriptions
How We Use Your Information
We use your data to:
Provide and improve our services
Personalize your experience (e.g., recommended properties)
Connect you with property agents
Verify accounts and prevent fraud (including KYC/NIN verification for agents)
Communicate with you (e.g., OTP verification via SMS/WhatsApp through third-party providers like Termii)
Anonymous Tracking
We may assign a unique anonymous identifier to your device to:
Track usage behavior
Improve recommendations
Enhance user experience
This does not directly identify you unless you create an account.
Sharing of Information
We do not sell your personal data.
We may share information:
With agents when you contact them
With service providers (e.g., SMS/OTP providers, hosting services)
When required by law
Third-Party Services
We may use third-party services such as:
Cloud storage providers
Analytics tools
Authentication services (e.g., Google login)
These services may process your data in accordance with their own policies.
Data Storage & Security
We take reasonable steps to protect your data using:
Secure servers
Encryption where applicable
Access controls
⚠️ However, no system is 100% secure. We are unable to guarantee the absolute security of your data.
Your Rights
You may:
Access your data
Update your profile
Request deletion of your account
Opt out of certain tracking features
Cookies & Local Storage
We use:
Cookies (web)
Local storage / AsyncStorage (mobile)
To:
Maintain sessions
Store preferences
Enable personalization
Children's Privacy
Our platform is not intended for individuals under the age of 18. We do not knowingly collect personal information from children.
Changes to This Policy
We may update this Privacy Policy from time to time. Updates will be reflected with a revised "Last Updated" date at the top of this page. We encourage you to review this policy periodically.
Contact Us
If you have questions about this Privacy Policy, please contact us at: